1. Scope
These terms apply to bookings of cleaning services and to orders in the online shop of Luxusclean, Jessy Garcia Ramirez, Breitacher 6, 8493 Saland. Deviating agreements apply only if we confirm them in writing (including by email).
2. Conclusion of contract
Shop: Your order is binding once payment is made. If we are nevertheless unable to deliver an item, we refund the amount in full. Cleaning: A booking via the website is a request. The contract is concluded with our confirmation by email. If we cannot take on the appointment, we will suggest an alternative or you will receive a cancellation; nothing is charged in that case.
3. Prices
All prices are final prices in CHF. For cleaning with a guide price («from»), we set the final price with the confirmation. If it turns out on site that the effort differs significantly from the information provided (e.g. size, level of soiling, additional work), we will discuss this with you before charging for extra work.
4. Payment
Payment is made exclusively online by credit or debit card (Visa, Mastercard, also via Apple Pay and Google Pay) or TWINT. We do not offer cash payment or invoices. Payment is processed by our payment service provider Stripe; we neither see nor store your card details. Shop: You pay the full amount including delivery when ordering. Cleaning: When booking, you save a credit or debit card (TWINT cannot be saved). It is charged only after the cleaning, with the confirmed price and any agreed extra work. If your bank requires additional confirmation or declines the charge, you will receive a payment link by email (card or TWINT). It is valid for 24 hours; after that we will send you a new one on request. Payment is due within 10 days.
5. Rescheduling and cancelling appointments
You can reschedule or cancel appointments free of charge up to 48 hours in advance, by phone, WhatsApp or email. For later cancellations, or if we are not given access on site, we may charge 50 % of the price to the saved card. You can end regular cleaning at any time, effective from the next appointment. If we have to cancel an appointment (e.g. due to illness), we will inform you as early as possible and find a replacement date.
6. Your cooperation
You ensure that we have access at the agreed time and that water and electricity are available. Please put away valuables and fragile items or point them out to us. We keep keys safely and return them as agreed.
7. Handover guarantee
If you have booked the item «Handover guarantee and final inspection» with your end-of-tenancy cleaning and the property manager raises cleaning defects at the handover of the flat, we will clean again free of charge. The guarantee applies to the booked items and requires that the handover takes place within 3 days of the cleaning and that the flat has not been used since. On request, we attend the handover inspection.
8. Defects in cleaning
Please report defects as soon as possible, at the latest 2 days after the cleaning. We will then put them right free of charge. Defects reported later can no longer be considered.
9. Liability
We work carefully and are liable for damage we cause during our work in accordance with the statutory provisions. Please report damage immediately, at the latest 2 days after the cleaning. We are not liable for damage caused by pre-existing defects, unsuitable materials or missing information. Liability for slight negligence is excluded to the extent permitted by law.
10. Delivery (shop)
You choose when ordering: collection in Saland, delivery with your next cleaning appointment or shipping by post within Switzerland. Delivery costs are shown before you order. For collection, we will let you know as soon as the order is ready.
11. Returns (shop)
You can return unopened items in their original packaging within 14 days of receipt without giving reasons. Opened or used products are excluded for reasons of hygiene. You bear the cost of return shipping unless the goods are damaged or do not match your order. Once we receive the return, we will refund the amount to the original payment method within 14 days. Please report damaged or incorrect goods within 5 days of receipt.
12. Data protection
We process your data only to handle your booking or order. Details can be found in the privacy policy.
13. Final provisions
Swiss law applies. The place of jurisdiction is Bauma ZH. For consumers, the statutory place of jurisdiction at their place of residence also applies. Should any provision be invalid, the remaining provisions remain valid.